Situated interface #3

As a follow up from our design research of behavioural mapping, we looked into a goal-directed design, a methodology to focus on user-centred design. Follow up questions for goal-directed design from the book: About Face: The Essentials of Interaction Design book. Below are our responses to the questions:

Who are my users? tourists, commuters, business workers, police, families and staff.

What are my users trying to accomplish? Seeing the news and checking ticket information.

How do my users think about what they’re trying to accomplish? This would save them time having to look at the display timetable for their train journeys as well as having immediate access to recent news without having to search for it on our phones and on small screens.

What kind of experiences do my users find appealing and rewarding? Saving time, therefore, having more time to do other things in the station such as eating lunch or checking out a store.

How should my product behave? The news should animate between headlines and have a camera feature to recognise tickets.

What form should my product take? as a four-dimensional stand to create a 360 experience where more that one person can interact with our product.

How will users interact with my product? By scanning their tickets to view their travel information and viewing the news.

How can my product’s functions be most effectively organised? Offering the possibility to have the information displayed on the ticket holder’s phone once their ticket had been scanned and sharing news of the screens onto their phones.

How will my product introduce itself to first-time users? Instructions will be displayed on how to scan the user’s ticket.

How can my product put an understandable, appealing, and controllable face on technology? By making the interface as simple as possible, and to have a clear colour contrast between the text and background.

How can my product deal with problems that users encounter? We could offer a help option.

How will my product help infrequent and inexperienced users understand how to accomplish their goals? By having clear instructions and displaying just the necessary information a commuter would need to know.

How can my product provide sufficient depth and power for expert users? Our product would be sufficient enough for users of all levels and therefore would not be offering additional services to expert users.

By answering these questions, I had a clearer idea of designing our product and an insight into the future possibilities for this product.

(Cooper. A, 2014, p. 29-30)

Reference:

Cooper, A. (2014) About Face: The Essentials of Interaction Design[Fourth Edition] Accessed from https://fall14cs.files.wordpress.com/2017/03/wiley-about-face-the-essentials-of-interaction-design-4th-2014.pdf